Frequently Asked Questions

Check-in is at 3 p.m., and check-out is at 11 a.m. You have a one-hour grace period.

Yes, you can book as many rooms as you need. Whether you prefer a private space or stay in our multi-bedroom suites, we have the perfect room for you and your companions.

Special requests typically involve bed type, location, room view, additional amenities (such as extra beds, cribs, etc.), early check-ins or late check-outs, and facilities for disabled guests. If you have a special request, you need to contact your travel agent at (1 833-531-3083) or our reservations department directly at 800 326 6600 to ensure that your requests have been noted in the reservation. Room assignment is subject to availability at arrival, and we cannot guarantee any special requests before arrival.

No. At Marival Emotions, we welcome guests of all ages!

Guests staying at Marival Emotions cannot use Marival Distinct´s facilities. However, they can dine at the restaurants of this sister property for an additional service charge.

For hygiene and safety reasons, except for guide dogs, pets are not allowed to enter the resort. You must present documentation for guide dogs at reception upon arrival.

Credit card when booking through our website; debit card and deposits when booking by phone. Through some OTAs, we accept payment upon arrival.

Tips are not included. Feel free to reward your favorite staff members for their service!

Yes, we have rooms equipped for various needs. However, to be accommodated in one of these rooms, you must specify it when booking. These rooms are subject to availability upon arrival.

Yes, we offer all-inclusive day passes for an additional cost.

Is it true that Marival Emotions will become a Mercure Resort?  

You can contact us at 800 326 6600 from Mexico and 1 877 222 0302 from the USA and Canada to inform us of any changes or cancellations to your reservation. Please note that these may incur additional charges.

Any changes are subject to room and service availability. Additional charges may apply.

Our all-inclusive plan includes high-quality food and beverages at restaurants and bars, a welcome basket in your room with wine and snacks, Nespresso capsules, luxury bath amenities, a beach bag to use during your stay, a 15-minute teaser session at Mélange World Spa, entertainment, and activities, among many other things.

Yes! Our animation team is ready to make your stay one to remember. We have a wide variety of water and land activities for all tastes.

No, all tours must be booked separately. However, we have an agency on the ground floor of the club tower.

Contact or visit our travel agency to make tour reservations.

Yes! We have a comprehensive program of activities with daily entertainment for guests of all ages.

Your stay at Marival Emotions does not include access to its sister property Marival Distinct. However, you can dine at the latter´s restaurants with an additional service charge.

Yes! We offer room service with a 10% service charge.

We offer complimentary basic internet service. Premium internet service is available in rooms and other areas for an additional cost.

Yes! We offer all-inclusive day passes for an additional fee.

Yes. We offer laundry and dry-cleaning services for an additional fee.

There is an ATM located within Marival Emotions Resort & Suites.

For your convenience, we offer a shuttle service for an additional fee. This service can be reserved before your arrival. For more information, click here.

Yes. Please check with the hotel reception for exchange hours.

Formal casual attire is required for our specialty restaurants (no beachwear, plastic sandals, or caps). The dress code does not apply to children.

In all our restaurants, we have vegetarian and gluten-free options. In case a vegan dish is required, our chef can support you in any of the restaurants.

Our all-inclusive rate includes all meals and snacks plus beverages served in our restaurants and bars. Room service is also available with surcharge.

Reservations are required at our a la carte specialty restaurants. Restrictions apply. For further information or to make your reservations.

Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.

Cribs are provided at no additional cost but are subject to availability.

Yes, we have rooms equipped for people with disabilities. When making your reservation, please specify that you require this type of room. These rooms are subject to availability upon arrival.

Tap water is perfectly safe for bathing and brushing your teeth. However, we recommend drinking bottled water or using the dispensers in the resort hallways.

The nearest airport to Marival Emotions is Licenciado Gustavo Díaz Ordaz International Airport, located in Puerto Vallarta, Jalisco.

Feel completely safe visiting Nuevo Vallarta and its surroundings. All necessary measures have been taken in this region to ensure the safety and well-being of everyone who visits the destination.