Plan Ahead, Enjoy Year-Round Bliss

Special requests typically involve bed type, location, room view, additional amenities (such as extra beds, cribs, etc.), early check-ins or late check-outs, and facilities for disabled guests. If you have a special request, you need to contact your travel agent at (1 833-531-3083) or our reservations department directly at 800 326 6600 to ensure that your requests have been noted in the reservation. Room assignment is subject to availability at arrival, and we cannot guarantee any special requests before arrival.

Guests staying at Marival Emotions cannot use Marival Distinct´s facilities. However, they can dine at the restaurants of this sister property for an additional service charge.

For hygiene and safety reasons, except for guide dogs, pets are not allowed to enter the resort. You must present documentation for guide dogs at reception upon arrival.

Tips are not included. Feel free to reward your favorite staff members for their service!

Yes! We offer customer service via WhatsApp, where you can ask questions and request quotes. Please note that our official WhatsApp number is +52 800 347 9894, and we have a verified business account under the name Marival Resorts. This channel is for informational purposes only. Payments must be made through a secure, verified payment link, and the confirmation letter for your booking is only handled via email. If someone asks you to pay through WhatsApp, please do not proceed. Immediately contact our official phone numbers on our website to report the number and book your stay securely.

Any changes are subject to room and service availability. Additional charges may apply.

Our all-inclusive plan includes high-quality food and beverages at restaurants and bars, luxury bath amenities, a beach bag to use during your stay, daily entertainment, activities, and access to all pools, among other perks.

No, reservations must be made once you arrive at the hotel. Reservations are required at our specialty restaurants (Amalfi, La Pérgola, and Las Palomas), and restrictions may apply. For more information or to book your table, please visit the reservations desk next to the Teens’ Club in the Club Tower.

Yes! We have a comprehensive program of activities with daily entertainment for guests of all ages.

Yes! We offer room service with a 10% service charge.

We offer complimentary basic internet service. Premium internet service is available in rooms and other areas for an additional cost.

In all our restaurants, we have vegetarian and gluten-free options. In case a vegan dish is required, our chef can support you in any of the restaurants.

Babysitting services are available with surcharge. For current rate information or to schedule services, please contact the concierge desk a minimum of 24 hours in advance.

Cribs are provided at no additional cost but are subject to availability.

The nearest airport to Marival Emotions is Licenciado Gustavo Díaz Ordaz International Airport, located in Puerto Vallarta, Jalisco.

Feel completely safe visiting Nuevo Vallarta and its surroundings. All necessary measures have been taken in this region to ensure the safety and well-being of everyone who visits the destination.